🔁 Refund & Return Policy
At modestwearss, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we’re here to help. Please read our Refund & Return Policy carefully.
1. Eligibility for Returns
We accept returns under the following conditions:
- The item must be unused, unworn, and in its original packaging.
- The return request must be made within 7–14 days of delivery.
- Proof of purchase (order number, receipt, or confirmation email) is required.
2. Return Process
We accept returns under the following conditions:
- Our team will guide you through the return process.
- Ship the item back to our provided return address.
- Once we receive and inspect the item, we will notify you about the status of your refund or exchange.
3. Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 48 hours of delivery with photo/video proof. We will arrange for a replacement or full refund.
4. Shipping Costs for Returns
- Customers are responsible for paying the shipping costs for returning an item (unless the return is due to our error).
- We recommend using a trackable shipping service to ensure safe delivery.
5. Exchanges
- If you received a defective or incorrect product, we will provide a free replacement.
- Exchanges are subject to product availability.
6. Non-Refundable Items
We cannot offer refunds or returns for the following:
- Products purchased during a sale or promotion.
- Gift cards, digital products, or downloadable content.
- Items damaged due to customer misuse.